1. Introduction

Welcome to Villanueva Clinical Laboratory ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and mobile application ("Services").

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact information, date of birth, medical history, and other identifiable information.
• Usage Data: Information about how you use our Services, including IP address, browser type, operating system, and access times.
• Cookies: Information collected through cookies and similar technologies to enhance your experience on our website.

3. How We Use Your Information

We use your information for the following purposes:

• Providing Services: To provide and improve our clinical laboratory services, including diagnostic testing and result reporting.
• Communication: To communicate with you about appointments, test results, and other relevant information.
• Personalization: To personalize your experience and provide tailored health recommendations.
• Security: To protect the security and integrity of our Services.
• Compliance: To comply with legal obligations and regulatory requirements.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as follows:

• Service Providers: Trusted third-party service providers who assist us in operating our Services, provided they agree to keep your information confidential.
• Legal Compliance: When required by law, we may disclose your information to comply with legal obligations or protect our rights.

5. Data Security

We implement a variety of security measures to protect your personal information. These include encryption, access controls, and secure storage to prevent unauthorized access, use, or disclosure.

6. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to legal and regulatory requirements.
• Opt-Out: Opt-out of certain data processing activities, such as receiving marketing communications.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our Services after such changes are posted will constitute your acceptance of the new Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@villanuevalab.ph.